CRF

The CRF IT Department wants to make sure every incident or service request counts. Our new help desk software will allow you to:

1. Easily login to the IT Support Help Desk with the click of a button from Outlook

    

2. Track your open tickets until resolved

    

3. Search a knowledgebase and FAQs (We have moved all the relevant FAQs and information from the Manager Resource Center to the IT Support Help Desk… the content will be updated regularly).

    

Rest assured that your requests will be assigned and prioritized properly as your ticket will be automatically assigned to the next available agent. You will be notified by email when your ticket is created. You can check the status of your open ticket(s) at any time using the link in the email message. NOTE: This will become the preferred method of opening tickets or issues with the IT Department (instead of email)… Email has historically been our primary method of opening tickets. We can still open tickets by email, however we will be forwarding the email to the IT Support Help desk system to provide greater functionality and tracking.

Please note the IT Support Help Desk is in “beta” and we expect to increase its’ functionality significantly in the near future. We welcome any of your feedback or suggestions.

In order to open up a ticket using the IT Support Help desk, conveniently click the new “CRF IT” tab on your Outlook ribbon and then select “Information Technology Support”.  We want to make sure opening a ticket is just as easy as sending an email. (You can also access the IT Support Help Desk by clicking on the “Information Technology” button on the home page of the Intranet).

Note: If for some reason you do not have the new “CRF IT” tab in Outlook, email the “CRF – Information Technology Department” email group and we will install for you.

Thank you,

Dan Mason

Director of Information Technology